Departments
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About Us
About Us [Online-Garden-Centre.Com] www.online-garden-centre.com Styles Garden centre Moles Lane Marldon Paignton Devon TQ31SY Terms and Conditions for Use and Sales Last updated [01/12/2005] 1. Our website Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions. 2. Customer Information 2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. 2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party. 2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately. 2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children. 3. Privacy Online-Garden-Centre.Com takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy. 4. Product Pricing and Title 4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items. 4.2 We reserve the right to alter all products pricing without notice. 4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account. 5. Your Order 5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. 5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order. 5.3 Product items not included within the dispatch email are not included in the order and contract between you and us. 5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. 5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account. 6. Shipping and Customs Duty 6.1 All orders received by us are shipped subject to availability. 6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. 6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfilment Company or a full refund. 6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. 7. Cancellation Rights, Returns and Refunds 7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. 7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. 7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. 7.4 No right of cancellation exists for downloaded goods or "softcopy" goods to which you, the customer has instant access to or use of. 7.5 Please observe the following procedure for all returns to us: 7.5.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return. 7.5.2 If you are returning your product because it is defective, please state the defect or defects. 7.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state. 7.6 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. 7.7 You are responsible for paying any postage or shipping costs incurred when returning the product. 7.8 We recommend that all returns be sent by registered post, so that a record of the return is available for you. 7.9 We will not issue refunds for any items lost or stolen in transit to us. 7.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return. 7.11 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you. 7.12 Unused products may be returned promptly by customers to the address listed below: Online-Garden-Centre.Com Styles Garden Centre Moles Lane Marldon Paignton Devon TQ3 1SY 7.13 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. 7.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery. 8. Customer Complaints We endeavour to respond to all customer complaints or queries within five working days. 9. Faulty Products Where a Customer experiences a fault with a product it can be returned to, subject to our returns policy above. Online-Garden-Centre.Com Styles Garden Centre Moles Lane Marldon Paignton Devon TQ3 1SY 10. Events outside our control Online-Garden-Centre.Com shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute. 11. License 11.1 Online-Garden-Centre.Com, grants you a license to access the content, information and services contained within our website for personal use only. 11.2 This license allows you to download and cache (using your browser) individual pages from our website. 11.3 This license does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question. 11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission. 11.5 Our website cannot be placed within the frame-set of another site. 11.6 Third parties are not allowed to "deep link" to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive. 11.7 The restriction on "deep linking" does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales. 12. Copyright 12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Online-Garden-Centre.Com, unless expressly acknowledged as otherwise. 12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission. 13. Reasonably Foreseeable Losses 13.1 Online-Garden-Centre.Com will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made. 13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded. 13.3 Online-Garden-Centre.Com does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers. 14. Severability The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. 15. Waiver Failure by Online-Garden-Centre.Com to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing. 16. Entire Terms & Conditions These Terms & Conditions set out the entire agreement and understanding between you and [Insert Organisation name]. We reserve the right to change these Terms & Conditions at any time, without giving notice to you. 17. Jurisdiction These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. Your statutory rights are unaffected. Our contact details are as follows: Online-Garden-Centre.Com Styles Garden Centre Moles Lane Marldon Paignton Devon TQ31SY Email: enquires@online-garden-centre.com Telephone From within the UK: 01803873056 International: +441803873056 Fax From within the UK: 01803873356 International: +441803873356 Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling < Insert information on your Shipping and Handling here > Delivery Schedule If your order is held in stock we will dispatch it via Next Day delivery. So should reach you within a 2 - 3days. However if products are not in stock this may occur in out of season periods or in the event of large specialised orders. Please be aware this will almost always be the case if ordering a suite with a particular fabric as we will have to have it specially made to your specification. In this case we would normally receive your order from the supplier with 1 - 2 weeks and then dispatch it to you via Next Day delivery. Certain item may occasionally be unobtainable due to high demand or discontinued stock, we try to remove these products from our website at the earliest opportunity however in the vent we are unable to obtain an order in a timescale acceptable by our customers we will offer an alternative product or a full no quibble refund. We deliver to UK mainland addresses only. If you would like delivery to non UK mainland addresses please contact us prior to ordering so we can confirm a delivery price. Our products are delivered by national couriers between 8.00am and 5.30pm to a UK mainland address of your choice. We ensure that you receive your goods as quickly as possible and at a reasonable cost. For orders over £300.00 we will deliver free of charge under our standard delivery terms. For orders under £300 excluding vat we have a standard delivery charge of only £10.00. All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is between 2 to 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm. This is dependant of items ordered. Special orders such as items with a fabric will take longer and be dependant on supplier delivery. A responsible person must be available at the delivery address to receive and sign for the goods. Goods will not be left at the delivery address unless signed for. We cannot give an exact day or time of arrival under this delivery schedule. If this is going to present a problem why not specify your work or a business address as the delivery address. Please note; Saturday, Sunday and national bank holidays are not working days. Special delivery we offer next day delivery and a specified week day delivery service. For orders to be dispatched under either of these delivery schedules the order must be placed by telephone. Next day delivery can only be achieved if we receive your order before 10.30am. These special delivery schedules are at extra cost and are not covered by our free delivery on orders over £300.00 offer. You will be informed of the cost of these deliveries when you place your order. The cost of these deliveries is governed by size and weight and range between £20.00 (small, light weight items) up to £65.00 (large, heavy items which can be accommodated on one pallet). Large orders may require more than one pallet. Special deliveries will arrive between 9.00am and 5.30pm on the specified day. We can also offer deliveries before 9am and 12am as an additional cost please contact us for prices. Saturday delivery is also available at an additional cost. Order requiring special delivery options can be ordered online and then contact us to arrange special delivery options. Alternatively contact us via email or telephone to arrange special delivery. Note: We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the kerb-side. The driver will require the help of an able bodied person to unload the goods. It is not the driver\'s responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. This does not affect your statutory rights as a consumer. Delivery of Aquariums, Stands, Cabinets & Other Large & Heavy Items Due to the fragile nature of aquariums, you will be asked to inspect your goods for damages or breakage on delivery prior signing and accepting the delivery. Make sure you are in when to aquarium gets delivered, cut open the wrapping and inspect the tank and check the packing of cabinet's etc. damage. In the unlikely event that parts of your delivery are damaged, you must refuse the delivery. Please inform us immediately so we can take care or re-delivery. Once the delivery has been accepted and signed for, no claim can be made for any damages as deliveries are fulfilled by a third party we can't offer installation of your aquarium. Stands and cabinets are delivered flat packed for easy assembly. Please note that the delivery charge includes delivery to your kerbside, not upstairs, into the living room etc. If you are not present at the between you and the courier agreed delivery time, a re-delivery charge will apply. Back Orders If your item is not in stock, we will back order for you. You will always be contacted either by phone or email with a realistic timeframe if this is unacceptable to you, we will always give the opportunity to select another option or cancel the order for a full refund. Tax Charges all orders include full UK Vat at 17.5%. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Have our own 128bit SSL security certificate to encrypt your personal information, all our online credit card processing is done by HSBC Secure ePayment which is handled by HSBC. We guarantee your satisfaction any faulty or damaged items will be replaced, please see our returns policy to ensure you abide by the correct process. Reaching Us If you need to contact us you can: Post: Online-Garden-Centre.Com Styles Garden Centre Moles lane Mardlon Paignton Devon TQ1 2HS Tel 01803 Fax: 01803 873056 Email: enquires@online-garden-centre.com Privacy Policy Online-Garden-Centre.Com www.online-garden-centre.com |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling < Insert information on your Shipping and Handling here > |
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Delivery Schedule
We deliver to UK mainland addresses only. If you would like delivery to non UK mainland addresses please contact us prior to ordering so we can confirm a delivery price. Our products are delivered by national couriers between 8.00am and 5.30pm to a UK mainland address of your choice. We ensure that you receive your goods as quickly as possible and at a reasonable cost. For orders over £300.00 we will deliver free of charge under our standard delivery terms. For orders under £300 excluding vat we have a standard delivery charge of only £10.00. All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is between 2 to 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm. This is dependant of items ordered. Special orders such as items with a fabric will take longer and be dependant on supplier delivery. A responsible person must be available at the delivery address to receive and sign for the goods. Goods will not be left at the delivery address unless signed for. We cannot give an exact day or time of arrival under this delivery schedule. If this is going to present a problem why not specify your work or a business address as the delivery address. Please note; Saturday, Sunday and national bank holidays are not working days. Special delivery we offer next day delivery and a specified week day delivery service. For orders to be dispatched under either of these delivery schedules the order must be placed by telephone. Next day delivery can only be achieved if we receive your order before 10.30am. These special delivery schedules are at extra cost and are not covered by our free delivery on orders over £300.00 offer. You will be informed of the cost of these deliveries when you place your order. The cost of these deliveries is governed by size and weight and range between £20.00 (small, light weight items) up to £65.00 (large, heavy items which can be accommodated on one pallet). Large orders may require more than one pallet. Special deliveries will arrive between 9.00am and 5.30pm on the specified day. We can also offer deliveries before 9am and 12am as an additional cost please contact us for prices. Saturday delivery is also available at an additional cost. Order requiring special delivery options can be ordered online and then contact us to arrange special delivery options. Alternatively contact us via email or telephone to arrange special delivery. Note: We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the kerb-side. The driver will require the help of an able bodied person to unload the goods. It is not the driver\'s responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. This does not affect your statutory rights as a consumer. Delivery of Aquariums, Stands, Cabinets & Other Large & Heavy Items Due to the fragile nature of aquariums, you will be asked to inspect your goods for damages or breakage on delivery prior signing and accepting the delivery. Make sure you are in when to aquarium gets delivered, cut open the wrapping and inspect the tank and check the packing of cabinet's etc. damage. In the unlikely event that parts of your delivery are damaged, you must refuse the delivery. Please inform us immediately so we can take care or re-delivery. Once the delivery has been accepted and signed for, no claim can be made for any damages as deliveries are fulfilled by a third party we can't offer installation of your aquarium. Stands and cabinets are delivered flat packed for easy assembly. Please note that the delivery charge includes delivery to your kerbside, not upstairs, into the living room etc. If you are not present at the between you and the courier agreed delivery time, a re-delivery charge will apply. Back Orders If your item is not in stock, we will back order for you. You will always be contacted either by phone or email with a realistic timeframe if this is unacceptable to you, we will always give the opportunity to select another option or cancel the order for a full refund. Tax Charges all orders include full UK Vat at 17.5%. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Back Orders If your item is not in stock, we will back order for you. You will always be contacted either by phone or email with a realistic timeframe if this is unacceptable to you, we will allways give the opporunity to select another option or cancel the order for a full refund. |
| Tax Charges All orders include full UK Vat at 17.5%. |
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Have have our own 128bit SSL security certificate to encypt your personal information, all our online credit card processing is done by HSBC Secure ePayment which is handled by HSBC. |
| Guarantee We guarantee your satisfaction any faulty or damaged items will be replaced, please see our returns policy to ensure you abdide by the correct process. |
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Reaching Us
If you need to contact us you can : Post: Online-Garden-Centre.Com Styles Garden Centre Moldes lane Mardlon Paignton Devon TQ1 2HS Tel 01803 Fax: 01803 873056 Email: enquires@online-garden-centre.com |
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Privacy Policy
W have our own 128bit SSL security certificate to encrypt your personal information, all our online credit card processing is done by HSBC Secure ePayment which is handled by HSBC. We guarantee your satisfaction any faulty or damaged items will be replaced, please see our returns policy to ensure you abide by the correct process. Reaching Us If you need to contact us you can: Post: Online-Garden-Centre.Com Styles Garden Centre Moles lane Mardlon Paignton Devon TQ1 2HS Tel 01803 Fax: 01803 873056 Email: enquires@online-garden-centre.com Privacy Policy Online-Garden-Centre.Com www.online-garden-centre.com Privacy Policy Last updated 01/12/2005 1. Online-Garden-Centre.Com complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site. 2. We only hold the data necessary to offer services provided on our website. 3. Data is only used for the purposes described in our entry on the Data Protection Register. 4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files. 5. For administrative reasons email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). 6. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. 7. We never sell, rent or exchange mailing lists. 8. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners' privacy policies. 9. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails. 10. Please note that we only share data with partners that operate their own privacy policy. 11. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses. 12. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us. 13. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with "unsubscribe" as the email subject heading. 14. Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers' shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay. If you have any questions relating to our Privacy Policy please email us at: privacy@online-garden-centre.com Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
